Is it allowed?
Yes. Refunds are allowed for items returned within **14 days of delivery**, and for items that arrive damaged, faulty or different from what you ordered.
Method & procedures
1. Sign in to My Account, open the order and choose **Request a return** (an account is required; guest returns are not accepted).
2. Select the item(s) and the reason, and attach photos if the item is damaged or faulty.
3. We confirm your request by email with return instructions.
4. Send the item back; we inspect it on arrival.
Terms & Timelines
- Requests must be made within 14 days of delivery.
- Items must be unused, in original condition and packaging, with all accessories.
- Damaged, faulty or wrong items must be reported within 48 hours of delivery.
- For change-of-mind returns, the original delivery charge is not refunded and the customer pays the return shipping cost.
- Refunds are made **only to the original payment method** used for the order. No cash or store-credit refunds.
How long will it take for refund to be processed?
Approved refunds are issued within **5 working days** after the returned item is received and inspected. The time for the amount to appear on your statement depends on your bank or card issuer. You receive an email when the refund is issued.
