CUSTOMER SUPPORT & COMPLAINTS

How to reach us

Our contact details and opening hours are on the Contact page. Signed-in customers can also message us from the order page or from Support in their account, which keeps the conversation attached to the right order. Guests can use the contact form and include their order number.

What to expect

• We aim to answer within one working day during our opening hours. Automatic order, delivery and refund updates are sent by e-mail as they happen.
• For anything about an order, please quote the order number: it lets us find everything at once.
• Delivery questions are often answered fastest by the tracking link on your order page or Track order.

Complaints

If something has gone wrong, tell us and we will try to put it right. Please describe what happened, what you would like us to do, and include photos where relevant. We acknowledge complaints promptly, investigate, and explain our decision. If you are not satisfied with the outcome you may ask for the matter to be reviewed by a senior member of the team.

Your rights

Nothing on this page affects the rights you have under applicable consumer protection law.