Is it allowed?
Yes. Exchanges for a different size, colour or model are allowed within **14 days of delivery**, subject to availability.
Method & procedures
1. Sign in to My Account, open the order and choose **Request a return**.
2. Write **"Exchange"** in the reason field and state the replacement you would like.
3. We confirm availability and any price difference by email.
4. Send the original item back; we inspect it on arrival.
Terms & Timelines
- Requests must be made within 14 days of delivery.
- Items must be unused, in original condition and packaging, with all accessories.
- If the item is damaged, faulty or wrong, we pay the return and replacement shipping. For other exchanges, the customer pays the return shipping cost and the shipping cost of the replacement shown to you by email.
- The replacement is dispatched within **3 working days** after the original item is received and inspected, and delivered according to our Shipping Policy timelines.
Overpayment & underpayment scenarios
- **Overpayment** (replacement costs less): the difference is refunded to the original payment method within 5 working days after inspection.
- **Underpayment** (replacement costs more): we send you a secure payment link for the difference by email; the replacement is dispatched once the payment is received.
